Service & Maintenance
At Imagetech Solution, we provide an outstanding service and support to our customers round the clock. Our expert Engineers & Technicians are highly trained & certified on well-known brands keeping office equipment products in best running condition.
No matter how many machines, our quick response and proactive approach eliminate the cost of downtime with maintenance and quick fixes that make your system work harder, smarter and longer. Not only that, we offer customized services and planned preventative maintenance – fix it before it’s broken!
On-Site Services
On-site services covers activities like installation, service, maintenance and repair of the office equipment products to our customer round the clock.
On-Line Services
On-line services covers remote activities like, Printer, Driver, Firmware Installation and software solutions.
TAT
(Turn Around Time - 2 hours)
For hardware, the time between submission of the failure notice and the start of corrective action at the customer is called TAT or Response time. Our standard response time is 2-4 hours based on standard office hours
Resolution Time (8 hours hours)
For hardware, our normal resolution time is 8 hours max based on standard office hours. In case of delay a standby unit provide on-site to customer to cater their business need.
Pro-active Services
Imagetech Solution provides its Device Monitoring App to its contract customers for Pro-active services. The quality of services can be increased by using online device monitoring tools. Proactively get Error, Consumable supply notification & real time meter count.
